1. Who we are

NILGAI TRAVEL LTD ("we", "our", "us") is a UK-based travel technology company that recommends flights, accommodation, experiences and local transportation for a given destination, in a personalised, conversational format. We are a company incorporated in the United Kingdom with registered company number: 15127416 and registered address at 124-128 City Road, London, England, EC1V 2NX.

This privacy notice tells you what to expect us to do with your personal information.

If you have questions, you can contact us:

• Email: hello@nilgai.travel
• Phone: +44 7765 181937
• Post: 124-128 City Road, London, England, EC1V 2NX

2. What information we collect and why

We collect or use the following categories of personal information:

To provide services and goods:

• Account and booking details
• Travel history and preferences
• Loyalty programme data
• Website usage (e.g. cookies, analytics)
• Complaints, feedback or review data
• Email address

For service updates or marketing:

• Marketing preferences
• Behavioural insights (app or site usage)
• Consent records
• Email address

To meet legal obligations:

• Email address
• Payment verification
• Audit logs

To handle queries or claims:

• Payment and transaction details
• Booking/service history

3. Lawful basis for processing

Under UK GDPR, we must have a lawful basis to use your information. Depending on the purpose, we rely on:

• Consent – When you give clear permission (e.g. marketing).
• Contract – When necessary for services you request.
• Legal obligation – When the law requires it.
• Legitimate interests – When we have a clear business reason, balanced with your rights.

You can withdraw consent at any time by contacting hello@nilgai.travel.

4. Your rights

You have rights under data protection law, including to:

• Access – Ask for a copy of your data
• Rectify – Correct inaccurate data
• Erase – Ask us to delete your data
• Restrict – Ask us to limit use of your data
• Object – Object to data processing
• Data portability – Move your data elsewhere
• Withdraw consent – For data processed on that basis

To exercise any of these rights, contact us via the email above. We aim to respond within one month.

5. Where we get personal data

We usually collect personal data directly from you, when you:

• Sign up on our platform
• Book travel or use services
• Interact via our website or mobile app
• Contact customer support

We may also collect information automatically (e.g. cookies), or from third-party integrations (e.g. payment providers).

6. How long we keep information

We retain your personal information indefinitely unless:

• You request us to delete it, or
• We are required to delete it by law or by a regulatory authority.

This applies to all categories of data, including account information, transaction history, and marketing preferences. We believe this approach helps us maintain service continuity and handle any future queries or claims effectively.

You can request deletion of your data at any time by contacting us at hello@nilgai.travel.

7. Who we share information with

We may share your personal data with:

• Regulatory or law enforcement bodies (as required by law)
• Technology and service providers who help operate our services
• Marketing platforms (with your consent)
• Social media (if you post a public review or comment)

We do not sell personal data to third parties.

8. International transfers

If your data is transferred outside the UK or EEA, we ensure adequate protection is in place (e.g. Standard Contractual Clauses or equivalent safeguards).

9. Cookies and tracking

We use cookies and similar technologies to:

• Enhance user experience
• Analyse site/app performance
• Run personalised marketing campaigns

You can manage cookie preferences via our website settings or browser controls.

10. Complaints

If you're concerned about how we handle your data:

• Please contact us at hello@nilgai.travel
• If unsatisfied, you can lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO Contact Details:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint